Facility Management brings the entire estate under one register and one operating model. At its core is a property and space register that records every site, building, floor and individual space, with its area, classification, capacity, tenure and cost centre, so the organisation always knows exactly what it holds and how each part is used.

On top of that register the module delivers a comprehensive capability set. It performs full IFRS 16 lease accounting, recognising right-of-use assets and lease liabilities for property and equipment leases and posting the resulting entries to the ledger. It supports space and occupancy planning, letting workplace teams model layouts, allocate teams to floors and run moves. It manages maintenance and work orders across planned and reactive activity, room and desk booking for a flexible workplace, and asset and energy tracking that ties equipment and consumption back to the spaces they belong to. Together these functions cover the estate from the strategic level of the lease portfolio down to a single desk on a single floor.

The estate is modelled as a hierarchy that mirrors the real world. At the top sits the property, a site or building the organisation owns or occupies, with its address, tenure and financial ownership. Each property resolves downward into floors and then into spaces: the offices, meeting rooms, desks, plant rooms and common areas that people actually use. Every space carries its own measured area, capacity and use classification, which is what makes reliable occupancy and cost figures possible.

A lease is the contractual relationship through which the organisation holds a property or a significant piece of equipment. It records the term, the payment schedule, break and renewal options, indexation and the parties involved, and it is the anchor from which the accounting treatment is derived. Occupancy is expressed as the assignment of people, teams and cost centres to spaces, which is how the module knows both who sits where and which part of the business bears the cost of a given area. Finally, an asset is a piece of equipment located in a space, from air handling units to workstations, carrying its own condition, service history and, where relevant, energy profile. Because leases attach to properties, spaces roll up into properties, and both assets and occupancy attach to spaces, a single change such as vacating a floor propagates cleanly through occupancy, cost allocation and the lease position without anything being counted twice or missed.

Lease onboarding is the first major workflow. A new or renewed lease is captured with its commercial terms, classified, and measured, at which point the module establishes the right-of-use asset and lease liability and schedules the periodic payments and unwinding of interest. From there the lease is live: payments are matched, indexation is applied on its review dates, and any modification or reassessment triggers a controlled remeasurement.

Space and occupancy planning runs continuously alongside it. Planners model proposed layouts against real capacity, assign teams and headcount to floors and spaces, and execute moves that update occupancy, utilisation and cost allocation in step. Maintenance operates through the work order lifecycle: a request or a planned maintenance schedule raises a work order, which is prioritised, assigned, executed against an asset and closed with its cost and history retained. Room and desk booking gives staff self-service reservation of shared space, feeding real utilisation back into the planning picture. Energy and asset tracking closes the loop, recording consumption and equipment condition so that cost, sustainability and maintenance decisions rest on measured data rather than estimates.

The module implements IFRS 16 in full. On commencement it measures the lease liability at the present value of the future lease payments, discounted at the rate implicit in the lease or the incremental borrowing rate, and recognises a corresponding right-of-use asset, including initial direct costs, prepayments and any estimated restoration obligation. Subsequent measurement is handled automatically: the liability is unwound using the effective interest method, the right-of-use asset is depreciated over the shorter of the lease term and the asset's useful life, and each period's interest and depreciation post to the ledger on schedule.

It handles the events that make lease accounting difficult. Index and rate driven payment changes, reassessments of the term when break or renewal options are exercised, and scope modifications all trigger a remeasurement of the liability with the offsetting adjustment taken to the right-of-use asset, and, where a modification reduces scope, the appropriate gain or loss recognised. The recognition exemptions for short-term and low-value leases are applied where elected, with those charges expensed on a straight-line basis. The module maintains the disclosure numbers the standard requires, including maturity analysis of lease liabilities and the movement in right-of-use assets by class. Underpinning all of this is a control layer: segregation between those who capture commercial terms and those who approve accounting treatment, a full audit trail of every measurement and remeasurement, and cost allocation that distributes property cost across the occupying cost centres on a defensible, area or headcount driven basis.

Facility Management is deliberately integrated rather than standalone. Its closest relationship is with Accounting and Control: every IFRS 16 posting, from initial recognition through interest, depreciation and remeasurement, and every allocated property cost flows straight into the general ledger, so the estate's financial position is always reconciled to the books without a separate lease spreadsheet.

Property assets and significant equipment are shared with the Fixed Assets register, which keeps capitalised right-of-use and owned assets, their depreciation and their disposals aligned across the two views. The Maintenance function connects work orders to the assets and spaces in the register, so service history and maintenance cost sit against the same records the finance and planning teams use. Occupancy planning draws on organisational and headcount data from Human Resources to place teams and attribute cost, while work order fulfilment and lease payment obligations connect to Procurement and payables for supplier engagement and settlement. The result is that the estate is not an island: it is one facet of a single enterprise record.

Nashua 360 is AI-native, and AI Workers operate inside Facility Management as first-class participants rather than a bolt-on assistant. Staff and managers query the estate conversationally, asking for the utilisation of a floor, the liability outstanding on a given lease, or the properties with a break option in the next year, and receive answers drawn directly from the live register. Workers also execute actions on request, raising a work order, remeasuring a lease after an indexation change, or reallocating a team to a new floor, each subject to the same controls and approvals as a human user.

They watch the estate for exceptions. An AI Worker flags an approaching lease break or renewal date, a discount rate that looks inconsistent with comparable leases, an anomaly in energy consumption against a building's baseline, or a maintenance backlog building on a critical asset. They extract structured data from documents, reading a signed lease or a supplier invoice and populating the commercial terms, payment schedule and options for review. And they act as decision support and as a formal node in workflows: proposing a cost allocation, recommending consolidation of under-occupied space, and standing as a review or approval step on a lease remeasurement or a high-value work order, so that AI judgement is captured in the audit trail alongside human sign-off.